The Jamie Cooper Artist Store is dedicated to excellence in on-line retailing with customer satisfaction an integral part of this commitment. 

CURRENCY CONVERSION

All items are priced and sold in Australian dollars. Products purchased within Australia include GST. 

For those purchasing from outside of Australia there is an approximate US dollar value detailed on the purchase button, however this is only a guide. It is the responsibility of the purchaser to be aware of the exact exchange rates from your country of purchase at the precise time including shipping. Please be aware  of any currency conversion fees charged by your financial institution.

DUTIES AND TAXES

Please be aware there may be import duties and/or taxes applicable in your country of purchase. To date this has not been applicable to our US customers. See link below.

 http://www.dutycalculator.com/sales_tax_rates_by_country/ 

RETURNS/REFUNDS

Shop online with confidence knowing that refunds are offered. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods for a full refund providing the following conditions are met:

  The product is faulty, damaged in transit or not the item you ordered

  Original proof of purchase, a receipt, is supplied.

  Goods are in unworn/unused original condition.

  Goods are returned via Registered Mail or the local equivalent.Although we have found regular mail to be a very reliable service, please note that we will not be responsible for items lost sent via this service.

 

To return an item please contact us via email on the contact page. Simply indicate the reason for your return. All we ask is that you return the item in the condition that you receive it, including the invoice, and wrap the package securely (the packaging they arrive in can often be used for the return)

Please return your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return shipping will be at your expense however if the problem is deemed to be our fault we will refund the return shipping and send you out a replacement product at no cost to you.

We will replace faulty items with the same product or refund back to a credit card via the payment method ordered (eg Stripe). Our returns policy is valid for 30 days from receipt of goods. Please post returns to our address shown at the base of this page.

Please note that we can only refund delivery costs if the return is a result of our error.

CHECKING

We check every single return, if an item is found not to be faulty by our independent tests we may return the item with a postage charge. We reserve the right to return to you (at your cost) any item returned to us after 30 days or not in compliance with the conditions above.